+4319743589 | contact@bbafrostore.com
English
Deutsch
Yes, we ship worldwide
Shipping Rates: We offer free shipping within the EU economic zone. For international customers, the shipping fees includes only the cost of shipping and handling of your package. Any custom fees and duties are to be paid by buyer directly in your country.
Order Processing Time: It will take 1-2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, processing of your order may be delayed by another 1-2 business days. We encourage all customers to review their shipping and billing information prior to checkout to avoid unnecessary delays.
Returns and Exchanges
We have a 30 days return policy. That means that you have 30 days after receiving your order to request a return. The shipping cost for the return is paid by the buyer.
To be eligible for return, the item must be in the same condition in which you received it, unused, with tags and in its original packaging. You will need the receipt or proof of purchase.
Damages and Issues
Please inspect your order upon receipt, and contact us immediately if the item is defective, damaged or you received the wrong item, so that we can quickly evaluate the situation and make right.
Refunds
We will notify you as soon as we receive and inspect the returned item, and let you know if the refund was approved or not. If approved, you will be automatically refunded via your original payment method. Please be informed that it could take some time for your bank or credit card company to process the refund.
Return Address
BBB Afrosalon
Waldgasse 34/1
1100 Vienna
Austria
Phone Number: +4319743589
Phone Number: +436765604576